Frequently asked questions
After booking a Discovery Tour you will receive an email confirmation to the email address you provide. The email will contain a Zoom link to join your tour on the chosen date.
You join your tour by clicking on the link provided in the experience invitation.
The tours are live in each time zone that the experience will be hosted in.
For the “Discovery Tour”, the time you see available during booking is in your own time zone.
You simply go to https://ancestry.discover.live there you will find details of the experiences we offer.
As soon as you receive your invitation, it will have a meeting link that can be added to your calendar.
Yes, you can suggest a tour location. You can either click the “If there is another tour location you would like to explore please let us know” link above the current tour locations map or email us at hello@discover.live. We will let you know as soon as the tour location is available for booking.
All of our tours are 100% private and customized for each customer. You and your family & friends will be the only people on the tour with our team.
Yes, we have tours to many spectacular locations but they are not ancestral tours, focused on your family's background. They are more broadly focused on history, culture, food, architecture and art.
Please view our cancellation policy in our Heritage Tours Terms and Conditions
Yes, you can. You can leave your guide tip at this link here - https://www.discover.live/product-page/tour-guide-tips
In Zoom, go to More (under the three horizontal dots in the bottom right), in the pop up menu, choose Captions and the language that you would like to read the captioning in.
Yes, we add new locations, all of the time. You can check back on https://ancestry.discover.live or you can ask to be added to our newsletter.